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The Arabic-first AI platform for customer service and sales

Jwab AI: Every customer conversation in one inbox, with 24/7 AI agents

Bring WhatsApp, Instagram, Messenger, TikTok, Telegram, your website live chat and email into one shared inbox, and create your own AI agents, each with its own name and instructions, that answer customers and hand over to your team when it matters.

Chat with us to start your free trialTalk to sales on WhatsApp
  • No credit card
  • AI agents included in the trial
  • We connect your WhatsApp number with you
  • Arabic & English support on WhatsApp

All your channels, one inbox

  • WhatsApp
  • Instagram
  • Messenger
  • TikTok
  • Telegram
  • Website live chat
  • Email

AI agents

Create AI agents for your team, with their own names and instructions

With Jwab AI, you are not limited to one fixed bot: you create the agents. Name each one, write its instructions in your own words, and put it in the right department. It answers customers from your own information and hands over to a person when the conversation needs one.

  • A name, a voice and instructions for each agentOne for sales, one for support, one for bookings, each with its own style.
  • Answers from your knowledge baseYour prices, policies and FAQs instead of generic answers.
  • Hands over to your team at the right momentWhen a customer asks for a person or a decision is needed, the chat goes to the right department.
  • Arabic and English, around the clockInstant replies at night and on holidays, in the customer’s language.
  • Test it before it goes livePreview an agent’s replies before it talks to a real customer.
Chat with us to start your free trial

AI agents are included in the Professional and Business plans, and in the free trial.

Features

Everything your team needs to answer, sell and follow up

With Jwab AI, everything your team needs is on one platform in Arabic and English, from the first message to the closed sale.

Shared inbox

Every conversation in one list, for the whole team

WhatsApp, Instagram, Messenger, TikTok, Telegram, website live chat and email in one shared inbox. Every conversation has an owner, a status and a priority, so no customer slips through.

  • Assign conversations to people or to AI agents
  • Internal notes and @mentions
  • Quick replies for your frequent questions
  • Search and filter by channel, owner, status and priority
  • Send images, video, documents and audio
  • Live updates without reloading the page

Departments & routing

Every conversation reaches the right department and person

Split your team into departments such as Sales, Support and Billing, with people and AI agents as members. Managers choose who receives new conversations and who receives the ones AI agents hand over.

  • Departments with people and AI agents together
  • Routing rules each manager sets per department
  • Smooth AI-to-human handover with an instant alert
  • A full history of who handled each conversation

WhatsApp campaigns

WhatsApp campaigns that reach the right customers

Create message templates and submit them to Meta for approval from inside Jwab, then send campaigns to exactly the customers you choose, in batches and on a schedule.

  • Create WhatsApp templates and sync them with Meta
  • Target by tags, last message date and custom fields
  • Send in batches and schedule campaigns
  • Automatic opt-out when a customer replies STOP
  • Sending limits and safe hours that protect your number
  • Sent, delivered and read for every recipient

Contacts

An organised customer base instead of scattered sheets

Import customers from CSV with automatic column mapping and duplicate detection, then organise them with tags and custom fields to target them precisely.

  • CSV import with column mapping and an error report
  • Duplicate detection and phone number validation
  • Tags and custom fields on every contact
  • Export your contacts any time

And more

  • AI tools for your agentsProfessional & Business

    An instant summary of any conversation, customer sentiment, and one-click reply polishing.

  • Auto-reply & business hours

    A welcome or out-of-hours message in Arabic and English.

  • Notifications that miss nothing

    In-app and desktop alerts, plus regular email summaries.

  • Roles & permissions

    Admin, agent and viewer roles, with every workspace’s data kept separate.

  • Arabic at its core

    A complete right-to-left Arabic interface, not a translation bolted on.

  • Fast and ready for teams

    Runs in the browser on desktop and mobile, nothing to install.

Channels

Every channel in one inbox

Answer customers where they message you, without switching apps.

The official WhatsApp Business API

Jwab AI is built on Meta’s official WhatsApp Business Platform (Cloud API): a whole team on one number, approved message templates, campaigns, and AI agents that answer around the clock.

  • Your whole team answers from one number at once
  • Message templates, campaigns and reply buttons
  • WhatsApp conversation fees are paid to Meta directly, with no markup from us
  • Our team helps you connect and set up your number

Instagram

Direct messages from your business account in the same inbox.

Messenger

Your Facebook Page’s messages alongside every other conversation.

TikTokBeta

Messages to your TikTok Business account.

Telegram

Messages to your business’s Telegram bot, in the same inbox.

Website live chat

Add the chat widget to your site with one line; visitors’ messages arrive with every other conversation.

Email

Connect your own mailbox so emails arrive and are answered from the same inbox.

Start answering your customers smarter, today

Message us in the live chat and we set up your free trial, connect your WhatsApp number and help you create your first AI agent.

Chat with us to start your free trialTalk to sales on WhatsApp

No credit card · We help you connect · Arabic & English support